One Resort El Mansour has earned praise for its clean rooms and the variety of dining and entertainment options available, according to several guests. However, some have expressed dissatisfaction, pointing out the rooms' outdated decor and occasionally non-functional TVs and ACs. While the staff is often commended for being friendly and helpful, there are remarks about occasional unprofessional conduct and expectations of tips. Moreover, a number of travelers question the value for money, mentioning high prices for amenities and underwhelming food and service.